Can't find the answer to your question here? - Send us a message under "Contact"!

SHOPPING:

How can I pay for my order? - ÄVENTYR kidswear accepts the following credit cards: Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

How do I redeem a gift card? - Use the Gift Certificate # (found on your gift card) in the discount code section when you check out. The value will automatically be subtracted from the total. If your purchase doesn't amount to the full value of your gift certificate - send us a message! Provide us with the gift code#, the value, and the amount spent - and we will send you a new code# for the remaining value.

How secure is your webshop? - Our store uses Stripe for payments. Checkout is fully SSL encrypted and PCI compliant.

What is your return policy? -

We want you to be 100% satisfied with your ÄVENTYR clothing! If you are unhappy, you can return the unworn, unwashed garments with tags still attached within 14 days of delivery. We will not refund the cost of shipping.

If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Returns can be sent to:

Aventyr Kidswear LLC, PO Box 584, Cumberland Center, ME 04021


SHIPPING:

Where do you ship from? - We ship from Cumberland, Maine (zip code: 04021) via USPS First Class Mail.

How will my order be shipped to me? - It will be shipped in a durable, moisture, tear and tamper resistant, recycled (and recyclable!) poly mailer.

Can I track my order? - Yes! Once your order has shipped, you will receive an email with the tracking number (USA customers only).

How much is shipping? - It depends on the size of your order. Our shopping cart is set up by weight of product. It calculates rates based on what you have in the cart.

How long does it take for my package to arrive? - Our processing time is currently 2 weeks. Once shipped, orders usually arrive in 2-5 business days within USA.

Contact us if you have any questions about processing time and/or shipping time. We always try our best to meet your needs and if you are on a time crunch please contact us (BEFORE you place your order!) - there may be a chance that we can speed up your order.

Do you ship internationally? - Yes! Just scroll down to find your country at checkout. If "State/Province" is not included in your address, just type a dash [-] (since the field can not be left blank). 

Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what your additional costs will be prior to buying.

Delivery will take longer than for domestic shipping and tracking is not available once the package leaves USA. Contact us for more information.


OTHER:

I would like to start receiving your e-newsletter. How do I sign up?
- Click on the link "Newsletter" in the bottom menu. Enter your email address, and you will be added to our email-list and receive our newsletter next time we send one out.

How do I care for my ÄVENTYR clothing? - Follow the instructions given on the care label in your garment. For best result, we recommend washing the garments with phosphate free detergent in cool water using a gentle or delicate machine cycle. You can tumble dry on a low temperature (remove promptly). However, as with most fabrics, line drying your clothes when possible will make them last even longer! Always avoid high heat, as it fades and shrinks material. If your garment should need ironing, doing so from the reverse side is always better.

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What if I'm buying a GIFT for someone..?
-We are happy to include a gift note and/or leave the price on the hang tag out. We will wrap your gift up nicely in white tissue paper and cotton twill string and top it of with our logo-sticker. Just let us know what you prefer and where you want us to ship it to!

Who took your lovely photos?

We are so glad to have worked with such talented photographers. Please, visit their websites and like/follow them on Facebook and Instagram.

- Leah Fisher Photography took the lifestyle photos for our winter-2015 Play Date collection (the ones of the kids wearing Winter Foxes, Elephants and Christmas Dogs).

- Klaar Photography took the lifestyle photographs for our spring/summer 2015 collection (the ones of the kids in the studio).

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